We want every order from Biotech Peptide Store to arrive accurately, securely packaged, and in the expected condition. This policy explains when products may be returned and how approved refunds are processed.
Last updated: 21 July 2026
Peptides and related laboratory products may be temperature-sensitive and subject to strict storage and handling requirements. For safety, quality-control, and product-integrity reasons, opened, used, improperly stored, or tampered products cannot ordinarily be returned. This does not affect your rights when an item is defective, damaged, incorrectly supplied, or otherwise protected by applicable law.
You may request a return within 30 calendar days after the date your order is shown as delivered by the carrier.
A return request must be submitted before the 30-day period expires. Products sent back without prior return authorization may be delayed or refused.
To qualify for a return, the product must:
Unless defective, damaged, incorrectly supplied, or otherwise required by applicable law, we cannot accept:
Inspect your order as soon as it arrives. If an item is damaged, defective, leaking, missing, or different from what you ordered, contact us promptly.
Your claim should include:
If you return an eligible product because you changed your mind or ordered the wrong item, you are responsible for return-shipping costs.
Biotech Peptide Store will cover reasonable return-shipping costs when the return results from our error, including an incorrect, damaged, or verified defective product.
We recommend using a tracked shipping service. We cannot accept responsibility for customer-arranged returns that are lost or damaged in transit.
Returned products are inspected after they arrive at the authorized returns facility. We may verify the product, seals, packaging, batch information, storage condition, and reason for return.
We will notify you when the return has been approved or explain why it does not qualify under this policy.
Where permitted by law, a refund may be reduced to reflect missing components or a loss in value caused by handling beyond what was reasonably necessary to inspect the product.
Once an eligible return has been received, inspected, and approved, Biotech Peptide Store will issue the refund within a maximum of 14 calendar days.
For change-of-mind returns, original delivery charges are not refundable unless required by law. If the return results from our error, an approved refund will include the product price and applicable standard delivery charges.
Contact us as quickly as possible if you need to cancel an order. We will attempt to cancel it before processing or dispatch, but cancellation cannot be guaranteed after fulfillment has begun.
If the order has already shipped, it must be handled under the return procedure described in this policy.
Custom synthesis and special-order products may not be cancelled after production or procurement has started.
Direct exchanges are not guaranteed. The fastest method may be to return the eligible item for a refund and place a separate order for the required product.
When an order is damaged, defective, missing, or incorrectly supplied, we may offer a replacement instead of a refund. You may choose from the remedies available to you under applicable consumer law.
If tracking does not show delivery within the expected period, contact us so we can investigate with the carrier. We may request confirmation of your shipping address and other information needed for the investigation.
If an order cannot be delivered or is confirmed lost, we will provide an appropriate replacement or refund in accordance with applicable law.
Orders refused at delivery or left unclaimed may be returned to us by the carrier.
Where permitted by law, actual shipping, return, redirection, customs, or carrier charges may be deducted from the refund unless the refusal resulted from our error or the product arrived damaged.
Products expressly labelled “Research Use Only” must be handled and used strictly in accordance with their labels, product information, applicable regulations, and lawful research requirements.
Returning a product does not remove the customer’s responsibility to follow all storage, handling, safety, transport, and lawful-use instructions while the product remains in their possession.
This policy does not exclude, restrict, or replace any non-waivable rights or remedies available to you under applicable consumer-protection law.
If any part of this policy conflicts with a mandatory law applicable to your purchase, that mandatory law will take precedence.
Contact our customer-support team with your order number and a brief description of the issue. We will review your request and provide the appropriate return instructions.
Contact Customer Support