Shipping

Returns

Due to the delicate, research‑grade nature of our products, Biotech Peptides and Gears does not accept returns. Peptide compounds are highly sensitive to environmental factors; mishandling — whether through improper temperature, light exposure, humidity, or contamination — can lead to premature degradation, aggregation, or loss of bioactivity. Once a product leaves our climate‑controlled facility, we cannot guarantee that it has been stored or handled according to our strict protocols. For sanitary reasons and to maintain the integrity of our supply chain, we also cannot accept returned vials that may have been opened or exposed to non‑laboratory conditions.

That said, your satisfaction remains our top priority. If you are not satisfied with your purchase for any reason — even if returns are not possible — please contact our support team immediately. A dedicated representative will work with you personally to understand the issue, troubleshoot any reconstitution or handling concerns, and provide a fair resolution. We have a proven track record of replacing products affected by rare manufacturing issues, offering store credits, or providing technical guidance to ensure your research isn't delayed. No customer leaves unhappy.

Missing or Damaged Packages

At Biotech Peptides and Gears, customer satisfaction is our number one priority. We hold ourselves to a higher standard — one that is unfortunately rare in the research peptide industry. We meticulously package every order in reinforced, temperature‑controlled boxes with clear tamper‑evident seals. However, in the rare event that your package arrives visibly damaged (crushed, punctured, or exposed to extreme conditions), we will send out a replacement order FREE of charge. No return of the damaged product is required — simply send us photos of the packaging within 48 hours of delivery.

In the inevitable but uncommon situation where a package is lost during transit (no delivery scan after 7 business days for domestic or 14 days for international), we will immediately dispatch the exsame order FREE of charge. We work directly with our shipping partners to file claims, so you never have to deal with the hassle. To qualify for a lost package replacement, please confirm your shipping address is correct and that you’ve allowed reasonable delivery time. Our zero‑risk policy ensures that you receive what you paid for, or we make it right.

• Damaged package? → Photos required, replacement sent within 1 business day.
• Lost package? → No tracking update for 7+ days → free re‑shipment.
• Wrong item received? → We’ll overnight the correct peptide at no cost.

Same Day Shipping

We know that time is critical for your experiments. That’s why Biotech Peptides and Gears offers same‑day shipping on all orders placed by 1:00 PM PST (Pacific Time) — Monday through Friday, excluding major holidays. Our warehouse team begins processing orders immediately after payment verification, and we partner with FedEx, UPS, and USPS Priority to ensure the fastest possible transit.

After the 1:00 PM PST cutoff, orders will be shipped the following business day. However, expedited shipping options (Overnight, 2‑Day) placed before 11:00 AM PST are still processed for same‑day dispatch. All shipments include real‑time tracking and insulated packaging with ice packs when necessary (for heat‑sensitive peptides). During peak seasons (December, summer months), we recommend placing orders before noon to guarantee same‑day handling.

Orders placed after cutoff on Friday will ship the following Monday. Holidays: Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas, New Year’s Day. For urgent weekend orders, please contact our support team to check availability of Saturday delivery (additional fees apply).